We're here to help

Our lovely team of helpers are on hand whenever needed. So if you have a question, no matter how small, don't hesitate to pick up the phone or send them a message. They love to chat, and they have many years of fascinating experiences to share.

Bookings & general enquiries

Book your Scenic train journey over the phone, change an existing booking, enquire about pricing and availability, or enquire about our services:

0800 872 467

Hours of operation:

Monday to Sunday: 8am - 5pm

Public Holidays: 8am - 5pm (closed 25 Dec)

Overseas: +64 4 495 0775

Contact Us Online

Wholesale enquiries

For Northern Explorer, Coastal Pacific, and TranzAlpine wholesale bookings and account enquiries, please contact our Scenic Rail Wholesale department:

0800 250 000

Hours of operation:

Monday to Sunday: 8am - 5pm

Public Holidays: 8am - 5pm (closed 25 Dec)

Overseas: +64 3 341 2698

Email Wholesale

Rail Tours & Short Breaks

Our experienced Travel Centre team are here to build your perfect New Zealand holiday.

KiwiRail enquiries

For enquiries relating to property, level crossings, rail corridor, noise, safety, and corporate affairs, please raise a ticket via the KiwiRail portal:

Feedback

All feedback is welcome! From fresh ideas to complaints, if you can offer any feedback, then we can't wait to read it.

Media Enquiries

Apply for filming and photography permission for commercial and professional use.