We're here to help
Our lovely team of helpers are on hand whenever needed. So if you have a question, no matter how small, don't hesitate to pick up the phone or send them a message. They love to chat, and they have many years of fascinating experiences to share.
Bookings & general enquiries
Book your Scenic train journey over the phone, change an existing booking, enquire about pricing and availability, or enquire about our services:
For Northern Explorer, Coastal Pacific, and TranzAlpine wholesale bookings and account enquiries, please contact our Scenic Rail Wholesale department:
For enquiries relating to property, level crossings, rail corridor, noise, safety, and corporate affairs, please raise a ticket via the KiwiRail portal:
All feedback is welcome! From fresh ideas to complaints, if you can offer any feedback then we can't wait to read it.
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