Protecting your data
How we ensure your personal data is safe
As a division of KiwiRail, we are guided by government policies on data protection. At all touchpoints where we request or record your personal data, we ensure it is kept safely. This not only includes high-level data encryption, but also and understanding where the data is kept geographically and ensuring that those locations meet New Zealand Government laws and standards for data protection.
Please read the following information on our website's data collection points and the policies that they comply with - and be assured that we are transparent and fully protective of your information.
When you book with us, we need some basic personal information to create your reservation, issue your booking confirmation, and provide pre-travel information. This information is securely stored and only used for the purposes of managing your booking and internal reporting.
We make every effort to keep this to a minimum, and for those who would like additional rewards and personalisation, there are additional channels you can sign to, including our Newsletter.
When you sign up to our Newsletter, we need at minimum your email address.
All further information is voluntary. We love having our customers' names so that we can personalise our communication. We also ask a number of additional questions to help us tailor your experience and the rewards and offers we provide you. But there is no obligation to provide sensitive information.
All data is stored securely in Australasia with Ubiquity and is only used for internal marketing. We do not share our customers' data with any other businesses.
How they work and why we use them
Like most websites, our site uses “cookies” and other technology such as pixel tags to improve user experience and to get to know our visitors.
When you browse our site, your browser creates a small file to record what you do - basically taking information from your browsing activity and storing it on your computer. This allows you to recall your history, amongst other things.
These cookies do not collect personal information, but may log your general location (city, town or region), information about your device and tell us about how you use our website. More information about cookies can be easily found online.
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
The Trade Desk technology uses data to target and serve or to help Great Journeys New Zealand target and serve relevant advertising to consumers and to perform attribution analysis or other analytics regarding advertising audiences, as well as to compile, match and link audiences on behalf of Great Journeys New Zealand. For instance, we may, or help Great Journeys New Zealand, use this data to:
- Determine what ad to show a consumer and customize ads to particular types of audiences;
- Customize ads to the type of web page users are viewing;
- Limit the number of times a consumer sees an ad or a type of ad;
- Perform analysis of how effective the ads are;
- Help advertisers learn more about their own consumers;
- Troubleshooting; and
- Fraud detection