Is there Parking available at the railway station?

Parking is available at select railway stations including the Christchurch Railway Station. Parking is first come first serve and is the owner's risk. For all other stations, please see your booking confirmation or contact us at 0800 277 482 or bookings@greatjourneys.co.nz.

What is the railway station address?

You can find the address you require on the individual station page. To find your station, visit this link , locate the station required and scroll down on the page to locate the map. The map includes the address to your desired location.

What time can I check in for my train departure?

Check-in is at least 20 minutes prior to departure time. The Christchurch railway station which is the departing location of the Coastal Pacific and TranzAlpine journeys is open from 6:00 am.

Can I fly out or connect with a bus or other travel connection the same day as the train arrives?

We want you to enjoy your journey without concerns over flight times. Therefore we would recommend you allow for an overnight stop before connecting to flights or other travel connections. Great Journeys New Zealand does not accept liability for any missed connections due to late train arrivals.

How do I find the arrival and departure information for today's service?

For arrival/departure updates for the day of travel, please call our arrivals/departures number on 0800 277 482.

What are the train timetables?

Northern Explorer: View the timetable here Coastal Pacific: View the timetable here TranzAlpine: View the timetable here

Do I need to wear a face mask on the TranzAlpine, Northern Explorer, or Coastal Pacific trains?

Face masks are no longer mandatory on the TranzAlpine, Northern Explorer, and Coastal Pacific trains. However, we do encourage customers use face masks if they wish, and we carry a supply of masks on board for customers who would like one.

Do I need to be vaccinated to travel on the TranzAlpine, Northern Explorer, or Coastal Pacific trains?

You do not need to be vaccinated to travel on the TranzAlpine, Northern Explorer, or Coastal Pacific trains.

What Covid safety measures are in place on the TranzAlpine, Coastal Pacific, and Northern Explorer trains?

Our onboard crew test themselves whenever they have symptoms relating to Covid-19, and we will continue to maintain strict measures to ensure our trains are safe and clean.

Have people caught Covid-19 while riding on the TranzAlpine, Coastal Pacific, or Northern Explorer trains?

To date, there have been no confirmed cases of passengers catching Covid-19 while aboard our trains. We take great pride in keeping all of our services clean, and we also have much greater spaciousness and an HVAC (air conditioning) system on board, which most other transport services do not.

Do I get a full refund if I can't travel on the TranzAlpine, Coastal Pacific, or TranzAlpine due to Covid-19?

Our Scenic train fares are all fully flexible and refundable, so if you are unable to travel for any reason then you can delay your travel or get a full refund. There are no penalty charges for changing or refunding, however your credit card fees are non-refundable, and if you are looking to change to a more expensive journey then you'll need to pay the difference.